Return and refund policy
🛵 Electric Scooter Returns
You may return any unused Aventura-X Electric Scooter within 30 days of the original purchase date for a full refund, excluding shipping costs.
A scooter is considered unused if it has not been ridden and shows no signs of operational use.
Used scooters returned in working condition are subject to a 20% restocking fee.
Refunds are issued after the scooter is received, inspected, and confirmed eligible for return.
⚠️ Defective or Non-Operational Scooters
If your scooter arrives with a functional defect (e.g., battery, motor, or electronic issue), we will cover all return shipping costs and offer a replacement or full refund.
- Cosmetic blemishes that do not impact performance (e.g., minor scuffs) do not qualify as defects.
🔧 Parts & Accessories Returns
- All parts and accessories are eligible for return within 48 hours of delivery.
- A 25% restocking fee applies to all parts returns.
- Items must be unused, uninstalled, and in original packaging.
- Electronic components (e.g., batteries, controllers, displays) must not have been connected or powered.
- Used or installed parts are not eligible for return under any circumstance.
- All returns must be authorized in advance and received in resellable condition.
📦 Return Instructions
All returns must be pre-authorized by emailing support@aventura-x.com.
Scooters must be shipped in original packaging with all accessories.
Customers are responsible for return shipping on non-defective scooters and must insure the return for its full value.
Aventura-X is not liable for lost or damaged return shipments unless the scooter was defective upon delivery.
🚚 Shipping Fees
Original shipping fees are non-refundable.
Customers are responsible for return shipping unless the item is defective or arrives damaged in transit.
🚫 Non-Returnable Items
Scooters that have been used and are no longer in working condition
Accessories, additions, and replacement parts
Registration-related documents and services (non-refundable after 24 hours of submission)
⏳ Pre-Orders & Backorders
Payment is collected at the time of order placement.
To cancel a pre-order or backorder, contact us within 24 hours of order confirmation for a full refund.
Cancellations requested after 24 hours are subject to a 20% restocking fee.
Orders may ship before tracking is issued. If cancellation is needed, we will attempt to recall the shipment or help coordinate a return.