Return and refund policy
Aventura-X Return & Refund Policy
🛡️ Buy With Confidence — You’re Protected
Every Scooter Goes Through a 116-Point Quality-Control Inspection
Every Aventura-X scooter goes through a rigorous 116-point quality-control inspection before it is approved for delivery.
Our scooters are carefully inspected and tested to help ensure they arrive ready to ride. Our quality-control process is designed to make returns the exception, not the expectation.
And in the unlikely event that something does go wrong, we stand behind what we sell.
If We Can’t Fix It, You Get a 100% Refund
If your scooter has a confirmed material defect, give us the opportunity to make it right.
Aventura-X will provide reasonable troubleshooting, replacement parts, technical assistance, or repair service at no cost to you for a covered defect.
Customers must provide Aventura-X with a reasonable opportunity to diagnose and remedy the reported issue. Depending on the issue, customers may be asked to provide photographs, videos, diagnostic information, or reasonably cooperate with troubleshooting, parts replacement, or authorized repair.
If, after reasonable repair attempts, Aventura-X is unable to resolve the confirmed covered defect, or determines that additional repair attempts would not reasonably resolve the issue, Aventura-X may authorize a replacement or a return for refund, as appropriate.
If a return for refund is authorized because we could not reasonably resolve a confirmed covered defect:
✓ 100% refund of the eligible scooter purchase price
✓ Aventura-X covers authorized standard return transportation
✓ No standard return transportation charge to the customer
If there’s a confirmed covered defect and we can’t reasonably fix it, we take responsibility for getting the scooter back.
The voluntary return time and mileage limits described below do not eliminate applicable warranty or consumer rights relating to a genuinely defective product.
10-Day / 5-Mile Ride Guarantee
Try It. Ride It. Make Sure You Love It.
Buying a scooter online shouldn’t mean making your decision without ever riding it.
Aventura-X gives you 10 calendar days from delivery to evaluate your scooter and allows you to ride it for up to 5 odometer miles.
If you decide the scooter simply isn’t right for you, you may request a voluntary return.
To qualify:
The return must be requested within 10 calendar days of delivery
The scooter must have 5 odometer miles or less
The scooter must not have been registered
The scooter must not have been modified or altered
The scooter must not have been damaged, misused, or abused
The scooter must be clean and in resalable condition
All original keys, chargers, accessories, manuals, and components must be included
The scooter must comply with the packaging and transportation requirements described below
All voluntary returns require prior written authorization from Aventura-X.
Return authorization does not constitute final approval of a refund. Final eligibility and the refund amount are determined after the scooter has been returned and inspected.
IMPORTANT — Keep Your Original Shipping Crate
Every Aventura-X scooter is delivered with a shipping crate and protective packaging designed for safe and cost-effective transportation.
Customers are responsible for keeping the original shipping crate and packaging during the applicable return period.
Keeping the original crate is important because:
It avoids the cost of purchasing or preparing a replacement crate and packaging.
It allows the scooter to be returned using our standard transportation method, which is generally significantly less expensive than specialized uncrated vehicle transportation.
If You Keep the Original Crate
For an eligible voluntary return, a scooter properly secured in its original Aventura-X shipping crate can generally be transported using our standard return transportation method.
Standard return transportation typically costs approximately $300–$400, depending on the customer’s location, carrier availability, and transportation requirements.
This amount is an estimate only. Actual transportation charges may be higher or lower.
For voluntary returns, the customer is responsible for the actual return transportation cost. Aventura-X may arrange transportation on the customer’s behalf, and the applicable transportation charge will generally be deducted from the eligible refund after the scooter has been returned and inspected.
The standard return transportation charge generally does not need to be paid in advance when the original crate is available and suitable for transportation.
Original shipping and delivery charges are non-refundable for voluntary returns, except where otherwise required by applicable law.
If You Lost or Discarded the Original Crate
If the original shipping crate or necessary protective packaging has been discarded, lost, damaged, or is otherwise unavailable, additional costs may be required to safely return the scooter.
These costs may include:
Replacement shipping crate
Cardboard and protective materials
Bubble wrap or cushioning
Straps and securing equipment
Packaging and crating labor
Handling services
Specialized pickup services
In some cases, an uncrated scooter may require a different and potentially more expensive transportation method, such as specialized motorcycle or vehicle transportation.
Any additional costs resulting from the customer’s failure to retain the original crate—including replacement crating, packaging, labor, handling, or additional transportation expenses—are the customer’s responsibility, to the extent permitted by applicable law.
Because these expenses may need to be incurred before transportation can be arranged, Aventura-X may require the applicable additional costs to be paid in advance before arranging the return.
This responsibility also applies if Aventura-X is covering the standard authorized return transportation for a confirmed covered defect. Aventura-X’s coverage of standard return transportation does not include additional costs created because the customer discarded, lost, or damaged the original shipping crate or packaging.
Keep your original crate and packaging to avoid unnecessary additional costs.
What Is Not Considered a Product Defect
Minor cosmetic blemishes or imperfections that do not materially affect the scooter’s normal operation or safety do not, by themselves, constitute a material functional defect.
Damage or problems resulting from the following are not considered manufacturing defects:
Accidents or collisions
Misuse or abuse
Improper storage
Improper maintenance
Unauthorized modifications
Customer-caused damage
Failure to follow operating or maintenance instructions
Normal wear and tear
Damage occurring after delivery that is unrelated to a manufacturing defect
These situations may still be addressed under applicable warranty terms or paid service options.
Return Authorization & Packaging
All returns must receive prior written authorization from Aventura-X before shipment or pickup.
Customers must follow all return, packaging, securing, and transportation instructions provided by Aventura-X.
Customers should not independently return a scooter using an alternative shipping method or non-approved packaging without prior written authorization.
For customer-responsibility returns, Aventura-X is not responsible for loss or damage resulting from:
Inadequate packaging
Improperly securing the scooter
Unauthorized transportation
Failure to follow Aventura-X return instructions
Damage occurring under these circumstances may affect the eligible refund to the extent permitted by applicable law.
Inspection & Refund Processing
Refunds are processed after the returned scooter has been received and inspected by Aventura-X.
During inspection, Aventura-X may verify:
Odometer mileage
Overall scooter condition
Registration status
Evidence of damage, misuse, or alteration
Keys, chargers, accessories, manuals, and components
Compliance with authorized return instructions
For an otherwise eligible voluntary return, reasonable return-related amounts may be deducted where applicable and permitted by law, including:
Return transportation
Replacement crate or packaging
Protective materials
Packaging and crating labor
Additional transportation expenses resulting from unavailable original packaging
Missing accessories, chargers, keys, manuals, or components
Customer-caused damage
Damage caused by improper return packaging or transportation
The remaining eligible refund will be issued to the original payment method unless otherwise agreed or required by applicable law.
Parts & Accessories Returns
Eligible unused parts and accessories may be returned within 48 hours of delivery with prior written authorization from Aventura-X.
A 25% restocking fee applies to eligible parts and accessory returns.
To qualify, parts and accessories must be:
Unused
Uninstalled
Undamaged
Unaltered
Returned in their original packaging
Electronic components, including batteries, controllers, displays, and similar components, must not have been connected, installed, or powered.
Used, installed, altered, damaged, or otherwise non-resellable parts and accessories are not eligible for a standard voluntary return.
Non-Returnable Items
The following are not eligible for standard voluntary returns:
Scooters with more than 5 odometer miles
Scooters for which a return is requested more than 10 calendar days after delivery
Registered scooters
Modified or altered scooters
Scooters damaged through accident, misuse, abuse, improper storage, or unauthorized modification
Scooters that are not in acceptable resalable condition
Used, installed, altered, or damaged parts and accessories
Electronic components that have been connected, installed, or powered
Registration-related documents and services after 24 hours from submission
Products expressly identified as final sale or non-returnable
These restrictions apply to voluntary returns and do not eliminate applicable warranty or consumer rights relating to genuinely defective products.
Pre-Orders & Backorders
Payment is collected when a pre-order or backorder is placed.
Customers may cancel a pre-order or backorder within 24 hours of order confirmation for a full refund.
Cancellation requests received after 24 hours may be subject to a 20% cancellation fee, to the extent permitted by applicable law.
If an order has already entered the shipping process, Aventura-X may attempt to recall the shipment or coordinate its return.
Shipping, recall, rerouting, return transportation, or other costs incurred after shipment has begun may be deducted from the refund where applicable and permitted by law.
General Conditions
All returns require prior written authorization from Aventura-X.
Receiving return authorization does not guarantee that a refund will be issued. Final eligibility and refund amounts are determined after the merchandise has been received and inspected.
Aventura-X reserves the right to refuse standard voluntary returns that do not comply with this policy, subject to applicable law.
Nothing in this Return & Refund Policy is intended to limit or exclude warranty, defective-product, consumer-protection, or other rights that cannot legally be limited or excluded.
Returns & Customer Support
To report a problem or request a return, contact:
Aventura-X Customer Support
support@aventura-x.com
Please include your order number, name, scooter model, and a description of the issue or reason for return so our team can assist you.